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Doc4Baby

Refund & Cancellation Policy for Doc4Baby

Last Updated: October 29, 2026

This Refund & Cancellation Policy explains how subscription cancellations, refunds and payment issues are handled for Doc4Baby, operated by Intteq Pvt Ltd ("Company", "We", "Us", or "Our").

Doc4Baby is a digital health information management service with subscription-based features. Because our service is digital, physical product returns and exchanges do not apply.

This Policy should be read together with our Terms of Service and Privacy Policy.

1. Subscription Plans and Payments

Doc4Baby offers monthly and annual subscription plans to eligible parent and guardian accounts.

Monthly Subscription: The monthly plan renews automatically every month until you cancel it.

Annual Subscription: The annual plan is a one-time payment for twelve (12) months of access. It does not renew automatically and you will not be charged again. To continue premium access after it ends, you can purchase a new plan.

The price, billing period and features of each plan are shown in the app before you pay. All prices are in Sri Lankan Rupees (LKR).

Payments are processed securely by PayHere. We do not store your full card details.

2. Free Trial

New users may receive a free trial of [1 month]. You will not be charged during the trial.

  • If the trial converts to a paid plan: When the trial ends, your selected plan starts and you will be charged the price shown at sign-up. To avoid being charged, cancel before the trial ends.

If you believe you were charged incorrectly during or after a trial, please contact us using the details in Section 8.

3. Cancelling Your Subscription

Monthly Subscription

You can cancel your monthly subscription at any time in the app: Profile → Your Plan → Cancel subscription.

When you cancel:

  • No further payments will be taken.
  • You keep premium access until the end of your current paid month.
  • After that, your subscription ends and premium features are no longer available.

Please cancel before your next renewal date to avoid being charged for the next month. If the cancel option does not work for you, contact our support team (Section 8) before your renewal date and we will help.

Annual Subscription

The annual plan does not renew automatically, so there is nothing to cancel and you will not be charged again.

Your premium access continues until the end of the 12-month period shown in the app.

Payments for an annual plan are not ordinarily refundable for the remaining period, except where a refund is required by applicable law or approved under Section 4.

Subscription and Account Deletion

Cancelling a subscription does not delete your Doc4Baby account or your data. Deleting your account does not automatically refund an active subscription. To delete your account, use Profile → Delete account in the app or see our Privacy Policy.

4. Refunds

4.1 General Rule

Subscription payments are generally non-refundable once a paid period has started. We do not ordinarily refund:

  • Unused days or remaining time in a subscription period.
  • A decision to stop using Doc4Baby after paying.
  • Not using premium features during an active subscription.

Partial or prorated refunds are not offered for unused time.

These conditions do not remove any rights you may have under applicable law.

4.2 When We Will Refund

We will give a full refund if, after checking our records, we confirm that:

  • You were charged more than once for the same payment (duplicate charge).
  • You were charged after you cancelled your monthly subscription.
  • You were charged the wrong amount because of an error on our side.
  • Your payment was successful but your subscription was not activated, and we could not fix it within 7 days.

4.3 How to Request a Refund

Please contact us within 14 days of the payment (Section 8) and include:

  1. Your full name and the phone number, username or email address of your Doc4Baby account.
  2. The payment date and amount.
  3. The PayHere order or transaction reference (shown in your payment receipt).
  4. A short explanation of the issue.

For your security, never send your full card number or card security code (CVV) by email.

We will reply within 3 working days and let you know the outcome.

4.4 How Refunds Are Paid

Approved refunds are made to your original payment method through PayHere.

After we process a refund, it usually takes 5–10 working days to appear in your account, depending on your bank or card provider. In some cases it may take longer, and we cannot control processing times at your bank.

5. Failed, Pending or Unconfirmed Payments

A payment may fail, stay pending, or be cancelled before it completes. Premium access is activated only after your payment is successfully confirmed.

If money was taken from your account but your payment shows as unsuccessful, or your subscription was not activated, please contact us with the transaction details. We will check the payment status and, if the charge is confirmed, either activate your subscription or refund the amount.

A failed payment where no money was taken does not require a refund.

6. Plan Changes

If you switch between monthly and annual plans, the change takes effect as shown in the app at the time of the switch. Switching plans does not, by itself, entitle you to a refund for the plan you are moving from.

7. Changes to This Policy

We may update this policy when our subscription services, payment processes or legal requirements change. The latest version will always be published on this page with an updated "Last Updated" date. We will notify you in the app about important changes.

Changes will not remove any rights you have under applicable law.

8. Contact Us

For cancellation help, refund requests or payment questions, please contact us:

Company: Intteq Pvt Ltd

Address: 128/1/1 Thimbirigasyaya Road, Colombo 05, Sri Lanka

Email: sms@intteq.com

Website: https://www.intteq.com/contact

Please include enough information for us to identify your account and investigate your request..